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Interac Chip Debit Cards Declined at Certain Merchants

January 6, 2020 - We have been advised that some debit cards are currently being declined at certain merchants. These declines are not related to Heritage cards but with POS merchants who recently made changes to their terminals.

The declines are occurring when members insert and enter their PIN (CHIP and PIN method); however, the tap feature seems to be working. Members are advised to use the tap feature if possible.

This issue is not isolated to Heritage and has affect CHIP and PIN cards issued by other financial institutions. Interac is working with the affected merchants to rectify this issue. We apologize for any inconvenience and will share updates as they become available.



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