Please find an update from Collabria Credit Card Services below;  

As the COVID-19 pandemic continues to evolve, we remain committed to keeping you informed about the actions we are taking to support our partners during this time. 

Please continue to check this page for all communications regarding the COVID-19 pandemic. 

As part of Collabria’s communication plan, Collabria have a dedicated page on the Collabria Website containing all the latest updates, FAQ’s & communications relating to COVID-19. As the COVID-19 situation is very fluid, we advise you to closely monitor the Collabria Website.  Click here to view

A list of FAQ can be found on their website, click here to view.

Collabria Financial Relief Measures:

Emergency Temporary Credit Limit Increases

Emergency credit limit increases to cover airfare, car rentals, food, shelter, medical supplies,   medications and other expenses.

Audience: All cardholders who are currently outside of Canada and are actively working to return to Canada

Effective: March 25, 2020

Increased Contactless Transaction Limits of $250

Increase in maximum contactless transaction limits to $250 across all merchant categories

Audience: All cardholders

Effective: March 25, 2020

Minimum Payment Deferral

Deferral of Minimum Payments and the Promotional Interest Rate bundle will be approved for up to 3 months at a time. Cardholders can call in after 3 months and can be extended to 6 months, if needed.

Audience: Cardholders impacted by COVID-19
Effective: March 15, 2020

Reduced Interest Rate of 10.9%

Cardholders will have their interest rate reduced to 10.9% for up to 6 months when cardholders contact Collabria and request financial relief due to COVID-19 impacts.

Audience: Cardholders impacted by COVID-19

Effective: April 13, 2020

Note: Reduced Interest Rate and Minimum Payment Deferrals are provided as a bundled relief measure to cardholders



Update: March 20, 2020

On behalf of management and the Board of Directors, we want to assure you that the health and safety of our members and employees is a top priority so that we can continue to serve you.

We are following the Coronavirus developments very closely. We continue to monitor the latest advice from our provincial and federal health agencies and relevant local information.

The risk of contracting the illness, today remains low. At this time, HCU has not been impacted by COVID-19 and we have not had any employees show symptoms of the virus. Therefore, you may notice changes to how we greet you or ask that your appointment be by telephone. These are just precautions to further protect you our member and our employees during this time.

At this point all HCU branches are open with regular hours and we are here to serve you. Should operating hours at any of our branches change, we will provide updated notices on our website.

Here's what you can do to help reduce the potential spread of COVID-19:

HCU offers a wide variety of our services over the telephone or through online banking.  We are asking that you take advantage of these services and encourage you not to visit a branch unless necessary.

Sign up for online banking if you do not have this service

Download HCU’s App for mobile banking

Make use of the following services:

Automated Teller Machine (ATM): Access to your cash 24/7.

Internet Banking: Check balances, history, pay bills and do account transfers without leaving home or the office.

Telephone Banking: 24-hour access to your accounts.

Toll Free:1-866-665-3071 

If you have any questions, we're here for you and you can reach us by calling your branch.

ORIGINAL: March 16, 2020

As the situation around the COVID-19 (CORONAVIRUS) continues to evolve, we know that our members have many questions about how Heritage Credit Union is preparing for the continuing spread of this virus.  The health and wellbeing for our staff and members is of utmost importance.  Please review the following frequently asked questions below:

Q:  What steps are being taken at HCU’s branches to address the coronavirus outbreak?

A:  We are following the information provided by the World Health Organization including:

  • Ensuring workspaces are clean and hygienic using disinfectant wipes
  • Promoting regular handwashing of our employees and members by providing alcohol-based hand sanitizer
  • Promoting good respiratory hygiene in our workplaces by displaying reminders in our branches and ensuring that tissues are easily accessible for those who develop a cough or runny nose
  • Encouraging our Staff to consult Health Canada notices prior to travelling
  • Encouraging our Staff to utilize health and wellbeing time to stay home if they are not feeling well

Q:  What precautions should I take to avoid the coronavirus infection?

A:  Follow the practical guidelines issued by the World Health Organization, Health Canada, or your local health authority.  Common advice includes:

  • Washing your hands frequently and thoroughly
  • Maintaining at least 3 feet between yourself and anyone who is coughing or sneezing
  • Avoiding touching your eyes, nose and mouth
  • Covering your nose and mouth with your elbow or a disposable tissue when you cough or sneeze, then disposing of the tissue immediately
  • Staying home if you feel unwell
  • Contacting your health care provider if you have a fever, cough, and difficulty breathing
  • Staying informed on the latest developments (websites for reference include:,, and

Q:  What can HCU do for members who become infected, or who are asked to quarantine or self-isolate?

A:  HCU is able to offer a wide variety of our services over the telephone or through online banking.  If you’ve been asked to self-isolate or are in quarantine and need assistance with day -to-day banking, please contact your HCU branch by telephone.

Q:  What can HCU do for borrowing members who become infected, or who are asked to quarantine?

A:  If this occurs, please contact your branch by telephone and ask to speak with your Loans Officer, who will be in the best position to review your situation including any potential insurance benefits and any payment relief you may require.

Q:  What actions is HCU taking for the upcoming AGM?

A:  We are continuing to monitor the situation and will be following the practical guidelines issued by the World Health Organization.  If any changes are anticipated, we’ll communicate them to our members through our branches and website.

Q:  How can I receive future updates?

A:  We’ll provide any future updates through our branches and website.  If you have specific questions not covered in this document, please feel free to contact your branch.


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