Updated Branch Hours

Please be advised that effective Tuesday June 23, 2020 and until further notice, Heritage Credit Union's hours of operation that we are open to the public are

TUESDAY TO FRIDAY:      10:00 AM – 4:00 PM

SATURDAYS:                   10:00 AM – 1:00 PM

To our members,

These are unprecedented times, and we’re in this with you:  

Heritage Credit Union is committed to the health and well-being of our members and communities, especially through these unsettling times. We’re making changes to how we serve our members, in order to follow the advice and guidelines set out by our Provincial and Federal Governments and Health Authorities.

Branch Service Update:

Effective Wednesday March 25th, we are reducing our branch opening hours of operation and limiting the number of members into our locations, enforcing strict social and physical distancing practices.  

Please Call us First:

We can deliver banking services remotely and our employees are available via phone to help you manage your finances through this pandemic. We’ll help you limit your visits to the branch for urgent services that can only be completed in person. 

If you MUST come into a branch, here’s what you can expect: 

  • We’re limiting the number of people inside the branch, so you may have to wait outside 
  • We are practicing strict social and physical distancing, and increased cleaning protocols 
  • You will be asked about your visit to the branch, and every effort will be made to utilize remote banking channels  

Call us. We’re here to help: Please call your branch and we will help you through this. but please consider using our online banking or mobile app.  

If you're facing financial challenges as a result of COVID-19 or the economic downturn, we're here to help. We can work with you to activate a skip-payment plan, to defer monthly payments on your mortgages and loans, or interest only payments.   

Castlegar/Head Office                      250-365-7232

Slocan Park                                    250-226-7212

West Boundary/Greenwood              250-445-9900

Business Banking:

Our night deposit is the safest way for our business members to deposit cash, credit card slips and cheques. Don't know how to get started - call us!

There are many options that can be explored, please reach out to us directly to talk about solutions for your individual situation. 

Heritage Credit Union remains fully operational for your banking needs, while we do our part to limit physical contact and keep our communities safe during this unprecedented time. We thank you for your flexibility, as our communities rally together to navigate the Covid-19 Pandemic. We’re confident we can get through this, together.