Interac Autodeposit

Interac Autodeposit Banner
Autodeposit is a free service that is simple to set-up.  Stop worrying about remembering to accept e-transfers and answers to security questions and let Autodeposit do the work for you! Autodeposit allows a recipient to register their email address with Interac to receive funds directly into an assigned account without needing to answer the usual security question. When sending an Interac e-Transfer®, the sender is made aware in online banking that the recipient is registered for Autodeposit.

Transfers sent to the Autodeposit registered email address will be automatically deposited into the assigned account.  Don’t worry!  You will still receive a notification by email every time that you receive funds through the Autodeposit feature. This email will let you know that money has been deposited into your account and will provide any details associated with the transfer.

How to Setup Autodeposit

desktop icon
  1. Log in to online or mobile banking and navigate to Transfer Money on the left menu.
  2. Select Send INTERAC e-Transfer
  3. Select “Autodeposit” from the menu near the top of the page.
  4. Enter your email address and link your account. Any transfers to the registered email address will be automatically deposited into this account. You can register up to 5 different email addresses to direct funds into different Heritage Credit Union accounts.
  5. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”.

|Click here for a graphic overview|
mobile icon
  1. Open the Heritage Credit Union Mobile app
  2. Select the INTERAC e-Transfer tile on the home screen of the app.
  3. Login with your Personal Access Code (PAC #)
  4. Select Settings (beside the gear icon near the top right).
  5. Enter your email address and link an account.
  6. Any transfers to the registered email address will be automatically deposited into this account.  You can register up to 5 different email addresses to direct funds into different Heritage Credit Union accounts.
  7. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”.

|Click here for a graphic overview|

FAQ

How will the member inform the sender to use the Autodeposit feature? 

The member doesn't have to tell the sender to use the Autodeposit feature.  If the sender's participating Financial Institution is enabled to send to a recipient who is registered for the Autodeposit feature, they will automatically be able to send money to the member through the Autodeposit feature.

The member has registered for Autodeposit but still receives Interac e-Transfer® transactions that require them to manually deposit transfers by answering a Security Question & Answer. Why?

Not all Financial Institutions have the ability to send funds to registered recipients who have the Autodeposit feature turned on.

How many emails can the member register for the Autodeposit feature? 

A member can register up to 5 email addresses with each e-Transfer profile for the Autodeposit feature.  Once an email is registered for the feature, it can be used again with another eTransfer profile at another financial institution by registering the same email at that FI.  The Autodeposit registration verification email will allow the member to confirm the email newly registered at the new FI and remove the previous registration at the old FI.

How long will it take for the money to be received by the recipient?

Money being sent to a recipient registered for Autodeposit will take the same time as a regular Interac e-Transfer transaction. Most transfers will be sent in near real-time to within 30 minutes. Once the Interac e-Transfer notification arrives, the recipient will have instant access to the money.

Will the member be notified when the funds have been received by their recipient?

Yes, once the funds are successfully deposited into the recipient's account via the Autodeposit feature, the member will receive a confirmation notification.

Can the member cancel the Interac e-Transfer transaction when it is going to the recipient that is registered for Autodeposit?

Transfers can only be cancelled if they haven't already been deposited. To cancel an Interac e-Transfer transaction, the member needs to login to CU's online banking account and locate the transfer in the Interac e- Transfer Pending Transfers or Transfer History list.  If the transfer doesn't have a "cancel" link beside it then the deposit has completed and can no longer be cancelled.

Can the member still add a Security Question & Answer for the transfer for their recipient who has the Autodeposit feature enabled?

No, if the recipient has enabled the Autodeposit feature, they have chosen to receive transfers directly into their bank account without the need to answer a Security Question & Answer.

Once the member has registered for the Autodeposit feature, how will they know when someone sends them money?

The member will receive a notification by email everytime that they receive funds through the Autodeposit feature, letting them know that money has been deposited into their bank account and the details associated with the transfer (from who and any messages provided by the sender).

 

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