FAQ

Frequently asked questions about our mobile banking app

Do I have to pay anything?

Absolutely not. The Heritage Credit Union (BC) Mobile Banking App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app on my iPhone or Android?

The Heritage Credit Union (BC) Mobile Banking App can be downloaded in just three easy steps:

  1. Using your iPhone or Android, search for "Heritage Credit Union (BC) Mobile Banking App" in the App Store or Google Play
  2. Select the app icon, and verify that the author of the app is Heritage Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?

No. Since the authenticity of the app is already verified by Apple, you won't have to go through this step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your iPhone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us.

I'm using a different brand of smartphone. Can I still access mobile banking?

The Heritage Credit Union (BC) Mobile Banking App is available in both the App Store and Google Play. If you are using another brand you can continue to bank using our full-featured mobile site at: https://www.heritagecu.ca/m/

How do I remove the app from my iPhone?

Removing the app is as easy as tapping and holding your finger down on the Heritage Credit Union (BC) Mobile Banking App icon, then tapping the "X" in the top right corner.

How do I remove the app from my Android?

Simply open your Settings, tap Apps, select the “Heritage Credit Union (BC) Mobile Banking App” app, hit uninstall and then tap ok.

Download the app today

iPhone, iPod touch, and iPad are trademarks of Apple Inc. registered in the United States and other countries.  Android is a trademark of Google Inc. Google Play is a trademark of Google Inc. used under license.

 

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